Needless to say, we aim to provide the best possible levels of service and we are keen to ensure our customers' satisfaction at all times. If you do have a complaint about any of our products, please let us know by completing the form below. The batch or lot code is the L-number printed in the area near the best before date. Providing the batch or lot code as well as the best before date helps us handle your complaint accurately. We will reply to you as soon as possible. You can also call us: 0800 633 5611. We are available every weekday between 7:30 a.m. and 4:30 p.m. (GMT).