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Customer service

The answers to frequently asked questions

This page provides you with an overview of the questions posed to Aviko's Customer Service department the most frequently, as well as their answers.
If your question is not included in the list, or if you'd prefer to speak directly to a member of our team, please feel free to call our Customer Service Centre. We are available every weekday between 7:30 a.m. and 4:30 p.m. (GMT) on tel: 01442 239 536. We're happy to help!

  • 1. Who owns Aviko?

    In 2002, Royal Cosun became the sole owner of Aviko.

  • 2. How many people work at Aviko?

    Over 500 people work at Aviko's headquarters in Steenderen (The Netherlands). Worldwide, Aviko employs approximately 1,600 people.

  • 3. Are chilled products better than frozen ones?

    Chilled products have one definite advantage: they are quick to prepare. Furthermore, chilled products have a more authentic taste. On the other hand, frozen products offer more flexibility in terms of storage and usage over longer periods of time.

  • 4. Why are fries shorter in some years than in others?

    The length of our fries depends on the size of the potatoes we select for processing - and since  we are dealing with a natural product, each year's harvest is different. To grow well, a potato crop requires regular spells of rain. Each year, Aviko selects only the best varieties from its trusted potato growers, but that year's growing conditions can result in some differences - such as in the size of the potato, for example.

  • 5. Do Aviko fries contain any additives?

    No. Aviko's fries, whether chilled or frozen, are made only from the best potatoes and the pure vegetable oils which are used for pre-frying.

  • 6. Is it true that most of a potato’s vitamins are contained just beneath the skin?

    No, this is only true for fruit. In potatoes, the vitamin content is actually lower just beneath the skin. The main vitamins in potatoes are vitamin C - beneficial for the immune system and concentration - and vitamins B1, B2 and B12. When producing our potato specialities, we take the utmost care to preserve all the vitamins - so you can be sure you are getting maximum goodness from Aviko's potatoes.

  • 7. How many potatoes are harvested globally per year?

    Across a total area of approximately 17 million hectares, the annual potato harvest averages around 272 million tonnes. This amount of potatoes would be enough to cover the surface of a dual carriageway reaching six times around the world. Out of all these potatoes, Aviko selects only the very best.

  • 8. Which actions did or will Aviko put in place in order to establish a decrease in food miles and a contribution to the environment?

    Our Environmental Affairs department, which we set up in 1991, is constantly working to improve our energy and water consumption even further, reduce the amount of packaging we use, and reduction of frying odours. We also reduce waste as much as possible or we collect it separately and recycle it.

    Aviko has made the strategic decision to contribute to a better environment by:

    * sourcing only from pre-selected certified growers that have a controlled system for growing, harvesting and transporting potatoes with the best measures in place for food safety and environment

    * having built our own combined heat and power station in 1996 and therefore we have the lowest energy consumption in the industry

    * situating the production facilities where the potatoes are grown - Very important, as 2 kilo raw potato material is needed for 1 kilo produced chips.

    * installing a waste water treatment plant for each production facility. Several of these treatment plants generate biogas, which is a welcome adjunct.

    * increasing choice of potato varieties that are have a better resistance against potato diseases - less pesticides needed.

    * having a dedicated transport department we optimize transport, pallet staking and lorry sizes

    * using more and more re-use systems for pallets and crates

    * having a yearly Environmental Report in place, based on the outcome of the VAVI survey, the Dutch Potato Processors' Association.

  • 9. What is Aviko’s Carbon Footprint?

    Aviko has decided not to have her carbon footprint calculated as of yet. There is neither a uniform methodology, nor a central organisation controlling these calculations.

    As part of our Environmental Yearly Report, Aviko has an Energy Efficiency Index figure. This index measures Aviko's energy consumption against 15 other Dutch potato processing companies, all represented in the VAVI, in English the DPPA, the Dutch Potato Processors' Association.

    Aviko performs in this energy efficiency index as best in the industry, 91.1% against the industry average of 96.5%. Aviko expects for 2007 further energy improvements to 86.5 %.

  • 10. Does Aviko take in account the environment when it comes to choice of potato variety? Pesticides/herbicides?

    Most pesticides are used in the potato industry to control the fungous disease Phytophthora. In the potato variety list different potato varieties are valued for their resistance against this disease. The higher the value the more resistant the potato variety. The values differ per country.

    In Holland the values are as follows:

    Carrot tops Tuber Agria 5.5 7.5 Asterix 5.0 8.5 Victoria 6.5 6.0 Bintje 3.0 4.5

    Based upon these results Aviko has changed their choice for potato variety. Instead of 100% Bintje (15 years ago) this is currently approx. 10%.

    In the UK the values are:

    Carrot tops Tuber Agria 4 5 Asterix 3 5 Victoria 4 3 Shepody 2 3 Maris Piper 4 5

    When it comes to pesticides more and more a European policy is in place and differences in regulations per county from the past disappear.

    When it comes to pesticides more and more a European policy is in place and differences in regulations per county from the past disappear.

  • 11. And what about Aviko’s social environment?

    Aviko believes in social involvement. This manifests itself in many areas. As well as being a reliable employer and one of the biggest in the region, this social involvement covers numerous other aspects.

    One aspect is our desire to be a 'good citizen' in and around our branches. For example, we sponsor regional activities, particularly recreational and sports events.

    Another aspect of good citizenship is promoting skills in our specialist area. We offer work placements and encourage school-leavers to enter the food industry.

About Aviko

Worldwide market leader of chilled chips and one of the four largest potato processing companies in the world. That's Aviko. The supplier for fresh and frozen potato products.

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